LivePerson Security

As a leading service provider, LivePerson puts significant investment into protecting its platform and ensuring the security of its services, customers and their data. We understand that security is a top priority and therefore have implemented a multi-tiered approach to maintaining high security standards and providing a reliable service.

Privacy & Encryption

All information handled by LivePerson is considered private and subjected to the highest levels of security. Embedded cipher mechanics within the LivePerson application code allow customers to use Triple DES (3DES) encryption for data stored in LivePerson databases. In addition, communication between the visitor, agent and LivePerson servers can be encrypted with 128bit SSL V3 /TLS 1.0 using a trusted public certificate authority.

Full-time Security Team

A dedicated security team, headed by a Chief Security Officer (CSO), works to ensure that all aspects of security adhere to the highest possible standards and that security is embedded in all processes within the LivePerson environment. Contact the Security Team

Compliance

As a result of LivePerson�s broad usage in various industries, the platform and operations are subject to various laws, regulations and international standards. LivePerson is SAS70 Type II certified, and compliant with Sarbanes-Oxely (SOX), Safe Harbor and EU privacy regulations. In addition, LivePerson can support customer compliance with security and privacy requirements such as the Gramm-Leach-Bliley Act (GLBA), the Payment Card Industry Data Security Standard (PCI-DSS) and the Health Insurance Portability and Accountability Act (HIPAA).

Independent Third-Party Testing

Because Security is embedded in LivePerson’s operations, our service and platform are tested for security vulnerabilities on a regular basis, by running both network and application-level scans and penetration tests. in addition, LivePerson is audited for compliance with various standards by a third-party Big Four firm annually.

Highly-Secured Data Centers

The LivePerson infrastructure is hosted in advanced data centers operated by recognized industry leaders who adhere to the highest standards of quality, reliability and security. Co-locations in the US and Europe ensure continuous service in the event of power disruptions or natural disasters. The security controls in our data centers include:

24/7 security officers onsite
CCTV coverage
2-factor biometric access control systems
Intrusion detection and tamper-prevention systems
Private, restricted cage access
Comprehensive security audits