The Value of Chat

LivePerson live chat solutions are delivering measurable results for over 8,000 businesses of all sizes.

There's never been a better way to:

  • Increase online sales and average order value
  • Prevent shopping cart abandonment
  • Reduce customer service costs
  • Boost customer satisfaction and first contact resolution rates

Benefits of Adding Live Chat to your Website

  • Increase Conversion Rates by 20%

    chart

    Visitors who chat are 3 times more likely to buy, and chat drives a 20% increase in online conversion rates.

  • Increase Average Order Values by 35%

    chart

    The average order size of chatters is 35% greater

  • Reduce Service Costs by 25%

    chart

    Using chat to deliver customer service results in a 25% reduction in issue-handling costs.

  • Drive Customer Loyalty

    chart

Why is chat the preferred channel for today’s website visitors?

  • Allows visitors to ask contextual questions
  • Keeps the customer in their preferred channel: The Web
  • Lends itself to multi-tasking—for both customer and agent
Chat Voice FAQ / KB Email
Average # of touches to issue resolution 1 chat 1 chat 3 searches 3 emails
Average First Contact Resolution Rate 70% 70% 40% 40%
Average Channel Handling Cost per Touch $1.50 - $2.50 $3 -$8 $.30 - $.50 $2 - $8
Average Handling Cost to Resolution $3 - $5 $6 - $14 $3.30 - $7.50 $5 - $12

View Demo to learn more.

Turn on the Lights in your Online Store