Top 10 Reasons to Choose LivePerson

While many companies offer live chat, click-to-talk, email management and FAQ products, only LivePerson offers true intelligent engagement solutions.

Thanks to our continuous innovation, experienced staff and integration of communication channels, LivePerson is the hands-down top choice for over 8,000 businesses worldwide, and here's why:

Industry Leadership
Proven Business Results
World-Class Performance Means Productive Agents
Unparalleled Feature Set
Extending the Reach of Your Chat Agents
Complete Integration with the Tools You Rely On
ASP-Hosted/Features on Demand
We're Here for You When You Need Us
System Security
Financial Stability

1. Industry Leadership

Founded in 1995, LivePerson is the largest and most experienced provider of online engagement solutions. Combining online engagement technology (chat, voice, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson helps you engage the right visitor, at the right time, with the right communications channel. From one-person operations to enterprise organizations, LivePerson solutions fuel online success.

2. Proven Business Results

LivePerson hosts 9 million chats and monitors more than 1 billion visits each month across 8,000+ large-scale enterprise and SMB customers.

Companies using LivePerson solutions realize:

20% increase in online sales
25% reduction in service costs
35% increase in average order values
80% or greater customer satisfaction rates

Read more about how we've helped drive results for our customers.

3. World-Class Performance Means Most Productive Agents

LivePerson servers are designed and maintained with the highest standards. The same high-performance platform supports LivePerson customers of all sizes – from small businesses to the largest of enterprises — enabling the most productive agents and the best visitor experience in the industry.

Companies who cut corners on their server infrastructure affect your bottom line. Server downtime, latency and slow websites can result in:

Lost revenue when clients and visitors are disconnected during chats
Slow response rates during chats
Frustrated visitors if your Web pages load slowly or not at all

4. Unparalleled Feature Set

No other provider can match the LivePerson feature set. Our solutions offer tools for campaign optimization, queue management, ROI assessment, well as agent evaluation and development. Only LivePerson provides insight into how every visitor arrived on your site (paid search, online banner, etc.), whether they're repeat visitors and chatters, their city and country, value of items in their shopping cart, or any other visitor attribute that's important to you. You can also access visitor interests based on pages viewed, items in cart, or forms completed. Visitors benefit from an enhanced use experience, including proactive invitations, local language support, full desktop sharing and more.

5. Extending the Reach of Your Chat Agents

Fact: People who chat are three times more likely to make a purchase. That's why LivePerson has made it possible for you to chat with potential prospects in the places on the Web where they congregate to make decisions: Blogs, consumer comparison and review sites. With LivePerson, you can include chat buttons in your online banners, e-newsletters, search engine results pages and more.

6. Complete Integration with the Tools You Rely On

Integrate LivePerson with any Web-based CRM tool to provide online personalized assistance to your valued customers while they're on your site. Our Google Analytics integration feature allows you to combine LivePerson statistics with the powerful Google Analytics reporting engine in order to assess and report on the ROI of the channel. And you can also integrate LivePerson with other Web-based systems (e.g., inventory, warehouse).

7. ASP-Hosted/Features on Demand

Delivered on demand, our hosted solutions offer lower deployment costs, lower cost of ownership and simpler upgrades than packaged software. While purchasing a software-based solution might sound financially reasonable, remember to consider all of the overhead costs involved in owning software, such as:

Upfront investment in dollars and time
Additional hardware (servers, backup equipment)
Additional bandwidth
IT resources needed to install, maintain, and back up the system

LivePerson is a no-risk proposition. Pay as you go, and all upgrades are automatic, and free.

8. We're Here for You When You Need Us

Our technical support is free and available 24/7. We don't place limits on something so important, as most other live chat providers do. After all, our purpose is to help you succeed online, and if you're experiencing a technical issue, you can't succeed.

9. System Security

LivePerson invests major efforts to ensure the security of its service, customers and data. A dedicated security team works to ensure that the highest levels of security are maintained throughout LivePerson's entire operation. Each year, LivePerson audited by a third-party Big Four firm, and have received the SAS70 Type II certification. In addition, the LivePerson application and network undergo security penetration tests on a regular basis. As a result, some of the largest financial institutions are LivePerson customers. What would be the impact on your business if your customer information fell into the wrong hands? Read more

10. Financial Stability

Finally, LivePerson is a successful, publicly-traded company (Nasdaq: LPSN) with healthy financials. Take a risk on an unproven vendor that goes bankrupt, and you could experience data loss, or even worse, your valuable data could be compromised. LivePerson's latest financial results.