Pay for Performance

With the Pay-for-Performance model, LivePerson boosts online sales performance by managing the program as a turnkey customer acquisition channel, requiring very low upfront customer investment. LivePerson provides operations and program management, including outsourced agent labor via its network of call center partners. Fees for service are commensurate with program’s overall performance, as measured by incremental contribution goals established by the client.

Components of the Pay for Performance include:

  • Best-of-class third-generation chat solution delivering incremental contribution and enhancing the customer experience
  • Turnkey sales channels for customer acquisition and revenue uplift
  • Turnkey program management, focused on achieving customer-defined success criteria
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