Knowledgebase / FAQs

Self-service at its best: Give visitors quick and efficient answers online, and lower service costs by up to 35%

The LivePerson Knowledgebase system turns your list of frequently asked questions into a powerful self-service database.

• Help visitors find immediate answers to their questions using a powerful combination of dynamic FAQs, category browsing features and search technology
• Disseminate both product and customer service information
• Supply agents with insight into visitor searches, so they can understand the sequence of events leading up to escalated incidents
• Offer visitors seamless escalation to assisted service channels (email, live chat or voice), if they don't find the exact information they're seeking

Easy to set up and maintain, you don't have to be an HTML programmer. And the LivePerson Knowledgebase fully integrates with other LivePerson communication channels:

• Visitors can be escalated from the Knowledgebase to an agent (live chat or email)
• Automatically link or paste articles into email responses
• Monitor visitors browsing and searching the Knowledgebase in real time through the LivePerson Agent Console