Travel & Hospitality

Boost online bookings and loyalty through better customer service.

The ease with which travelers can find the lowest possible fare or rate puts tremendous price pressure on providers. Providers can benefit from identifying who is on their site, and engaging high-potential visitors in real time. For airlines, travel agencies and hotels, simply adding chat technology isn't enough. A chat strategy must encompass people, process and unique business requirements, as well as technology to succeed. Based on industry best practices, LivePerson intelligent engagement solutions Enterprise for Travel & Hospitality employs innovative ways to anticipate and meet the needs of those specific visitors who will generate incremental orders and revenue.

LivePerson solutions for Travel & Hospitality offers key features that are essential to delivering the following benefits to providers:

• Provable increase in total conversions and bundle upgrades
• Higher volume of qualified leads and opportunities
• High agent productivity as measured by chats and orders per hour worked
• High service levels as measured by shorter wait times for visitors and lower abandonment rates
• Deflection of high-cost phone and email contacts to a lower cost channel

• Request a Demo
• Enterprise Solution Sheet
• SMB Solution Sheet
• Online Sales Solutions
• Customer Service Solutions

"This technology (LivePerson) serves two purposes for Orbitz.com. First, the communication service enables our teleservice experts to operate more efficiently in serving customers in need, and second, OrbitzTLC Live Chat will help our business grow by completing bookings."

Bahman Koohestani
Chief Information Officer
Orbitz Worldwide