Telecommunications

Increase conversions, reduce churn, and take advantage of cross-sell and upsell opportunities.

For telecommunications providers, simply adding chat technology isn't enough. A chat strategy must encompass people, process and unique business requirements, as well as technology to succeed. Based on industry best practices, LivePerson intelligent engagement solutions for telecommunications providers employs innovative ways to anticipate and then meet the needs of those specific visitors who will generate incremental orders and revenue.

LivePerson for Telecommunications offers key features that are essential to delivering the following benefits to providers:

• Provable increase in total conversions and service upgrades
• Higher volume of qualified leads
• High agent productivity as measured by chats and orders per hour worked
• High service levels as measured by shorter wait times for visitors and lower abandonment rates
• Deflection of high cost phone and email contacts to a lower cost channel

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