Retail

Increase conversion rates and average order values. Maximize customer satisfaction. Optimize your chat channel.

For online retailers, simply adding chat technology isn't enough. A chat strategy must encompass people, process and unique business requirements, as well as technology to succeed. Based on industry best practices, LivePerson for Retail employs innovative ways to anticipate and then meet the needs of those specific visitors who will generate incremental orders and revenue.

LivePerson for Retail offers key features that are essential to delivering the following to online retailers:

• Provable increase in total orders and total revenue
• Higher volume of qualified leads and opportunities
• High agent productivity as measured by chats and orders per hour worked
• High service levels as measured by shorter wait times for visitors and lower abandonment rates
• Proactively deflect high cost phone and email contacts to a lower cost channel

• Request a Demo
• Enterprise Solution Sheet
• SMB Solution Sheet
• Online Sales Solutions
• Customer Service Solutions

"Chat-assisted visitors are 300% more likely to convert than visitors triggering the same rules that we don't have an opportunity to chat with. We also see a 10% or greater increase in average order size on chat-assisted orders ... "

Nathan Miller
Director, Internet Marketing