Industries

Charities and Not-for-Profits

Your organization has a mission. Live chat can help you achieve it.

Engage with visitors on your website
Share knowledge and expertise with people in your field
Deliver services to key constituencies
Monitor traffic and determine most popular pages

Engage with Visitors on your website

Your website provides potential donors and clients with information about your goals, as well as current and finished projects. But did you know that you can use it to engage with them in real time?

By offering live chat on your site, you can get feedback and cooperation from your website visitors in real time. For instance, use live chat to explain projects to donors, and help them select the program they�d like most to support.

Share knowledge with people in your field

Completed a major study? Have significant findings to announce? Make the project coordinators available to answer questions from people in your field via live chat. Project coordinators can establish �chat hours� and interact with peers from the convenience of their own offices.

Deliver services to key constituents

Use live chat to deliver expert advice, such as pro bono legal assistance, to your clients and constituents. Live chat offers a host of tools, such as canned answers, push-page and co-browsing technologies that make it easy for your experts to answer questions quickly and easily, lead clients to the resources they need, and provide hands-on support.

Detailed reporting, post-chat surveys and other tools let you report on the number of people you�ve helped, and identify key issues to address.

Monitor traffic and determine most popular pages

The LivePerson Agent Console provides your agents with powerful real-time monitoring tools. Watch visitors as they browse your site, and determine your most effective pages.