Technology

Increase online lead generation and strengthen your value proposition

More than any other industry, the Web plays a crucial role in the way high-tech providers market themselves and service customers. For high tech software and hardware companies providers, simply adding chat technology isn't enough. A chat strategy must encompass people, process and unique business requirements, as well as technology to succeed. Based on industry best practices, LivePerson intelligent engagement solutions Enterprise for High Tech employ innovative ways to anticipate and then meet the needs of those specific visitors who will generate incremental leads or require technical support.

LivePerson solutions offer key features that are essential to delivering the following benefits to high tech providers:

• Provable increase in total lead conversions
• Higher volume of qualified leads
• High agent productivity as measured by chats and orders leads per hour worked
• High service levels as measured by shorter wait times for visitors
• Deflection of high-cost phone and email contacts to a lower cost channel

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