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Deflect costly incoming phone calls and customer email to live chat

A wide variety of government agencies use LivePerson chat solutions to support their constituents. For instance, publicaly-funded libraries use live chat to provide librarian assistance to remote patrons, and to help school children with homework. Other agencies use it to schedule appointments to turn on city-provided utilities such as water and gas service. Many local governments receive all chats to a central location, and rely on skill-based routing to direct the visitor to the right department.

Live chat helps customer services departments respond to inquiries quickly, easily and accurately and as a result, more customers are helped in less time. Customers appreciate interacting with government agencies via live chat because it lets them pose questions discretely while at the office.

LivePerson for government agencies offers key features that are essential to delivering the following benefits

  • Respond to customer and constituent inquiries via live chat
  • Make quick work of answering routine questions with agent productivity tools
  • Lower operating costs while improving customer service