Desktop Sharing

Provide online visitors with hands-on assistance whenever they need it, with LivePerson Desktop Sharing.

Reduce handling time for your chats and calls, and increase first contact resolution rates by allowing your agents to resolve visitor issues or demonstrate solutions directly on the visitor's desktop.
Increase conversions and reduce abandonment rates by allowing agents to help online visitors who are in need of assistance by quickly and easily locating the right product or page, demonstrating the correct use of online tools or accompanyings them as they complete an online purchase.
Increase future self-service rates by demonstrating self-service solutions to visitors in chats or calls, in an innovative and visual manner that promotes process-understanding and reinforces learning.
Create personal and memorable interactions with prospects and customers through the innovative application of desktop sharing technology for online collaboration. Applications can include desktop troubleshooting, sales facilitation, co-operative form filling, joint research tasks or even just allowing your agents to see the same view of a document or image that a visitor wants to share.

Optimized for Visitor Experience and Security providing agents with a choice of:
- 'View & Point' mode - where visitors can approve the agent’s view-only access to their desktop. In 'View & Point' mode, the agent can use a pointer to help guide the online visitor but cannot click or select anything on the visitor's desktop. Or for more involved engagements ...
- 'Full Control' mode - allows the agent and visitor to share a fully interactive control over the visitor’s desktop.
In both modes, the visitor remains in full control at all times and can disconnect the sharing/viewing at any time. LivePerson account administrators also have full control over the level of desktop sharing functionality/permissions available to each agent.
Java-Enabled and is 100% Browser-Based - does not require the visitor to download or install any additional software components.
Fully Cross-Platform and Cross-Browser Compatible - will work with any browser on any computer including Windows®, Mac OS® and Linux®.
Compatible with Complex Web pages and Technologies including: AJAX, Adobe® Flash, Microsoft® .NET, etc.
Immediate. Desktop sharing launches instantly as soon as visitor-approval is given, and because our technology works across all firewalls and pop-up blockers, it does not require any configuration to use.