Internal Community Manager

New York, NY

You are cordially invited to consider LivePerson, a dynamic and high-growth company, as your next place to work, contribute and grow. As a global community, we believe in the possibilities of personal ownership, a commitment to help others and the ability to individually author our environment. Fast-paced and entrepreneurial, our workplace is a community, where every interaction is an opportunity for lasting connection.

Founded in 1995, the LivePerson (Nasdaq: LPSN) value proposition is providing online engagement solutions that facilitate real-time assistance and trusted expert advice through channels like chat, click-to-talk and intelligent engagements. Connecting businesses and experts with consumers seeking help on the Web, our hosted software platform creates more relevant, compelling and personalized online experiences. Every month, our technology helps millions of people succeed online; more than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, and Verizon, rely on LivePerson to maximize the impact of the online channel.

As the Internal Community Manager at LivePerson based in New York, you will have a unique opportunity to manage our internal online community including recruitment, retention and engagement of our employees. You will introduce and showcase featured content and moderate member generated content within the community's forums, profiles, documentation, and blogs. You will also have the opportunity to create and update your own blog that integrates the greater community within the platform. Overall, your primary mission will be to manage feature requests, ideas generated, and escalate support requests from the community to the owners that can act and see them applied. For the right person, this role is a dream opportunity to work with all areas of the company.

What would you own?

  • Maintain the project plan for the internal community including new product feature requests, creative requests, and communication.
  • Provide weekly status reports to the community steering team which would include metrics associated to the membership, hottest ideas/posts/trends for the week, and current challenges according to your plan.
  • Identify and establish relationships with advocates and influencers in the community. Monitor activity and actively engage with these users to promote adoption across all business units.
  • Suggest and implement community strategies around marketing campaigns, communication, process, and integration with our core business units related to Nation.
  • Participate in social media as a representative of LivePerson when it comes to your community while actively supporting other community managers and their social media efforts.

How would you help others?

  • Be a "people" person with a talent for combining those skills with an analytical mind to measure the results of connecting with our internal community. You should have no problem preparing presentations and digging into the research that supports them.
  • Attending a workshop or conference should be exciting to you. Being invited to speak at one about our community would make your day and sharing the results of the event socially with the company should be something you look forward to doing.
  • Act as a voice of community to our employees and represent the voice of the community to the steering team.
  • Being candid, professional, and friendly while working with the rest of our company.

What you need to bring?

  • 3-5 years of managing an online community environment, implementations a plus
  • BA/BS or equivalent experience
  • Exceptional communication skills and a background in managing communication plans.
  • You must have an active online presence (Facebook, Twitter, LinkedIn, etc.)
  • Proven ability to introduce relevant content in a community on a daily basis
  • Extremely detail oriented and strive to make your writing material best in class and relavant. For example, noticing that relevant was misspelled in the previous sentence
  • You should be extremely comfortable using collaborative tools to share your work. This would include MS Excel, MS PowerPoint, MS Word, Google Docs, and our community platform
  • You should be comfortable analyzing metrics and producing your own reports on a daily basis using one of our business analytics tools. If you don't have the experience, you should have technical "know how" to take it on without fear
  • Strong project management and organizational skills, an expert in multi-tasking
  • Understanding of the industry and current methods within community & social media

We want our Internal Community Manager to be passionate about the potential of our technology, dedicated to helping others, consummate communicators and highly intelligent. If you know with conviction that you possess these attributes, then we invite you to apply!

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LivePerson is an equal opportunity employer.

All openings are for full-time positions unless otherwise indicated.