Helpdesk Technician

Ra'anana, Israel

Job Overview:

Responsible for providing world-class technical support to international clients through online chat, email and telephone.

Job Requirements:

  • Diagnosis and resolution of routine customer inquiries
  • Assisting clients with product implementation
  • Escalation and follow up on unresolved issues
  • Management of customer interaction with utmost professionalism, courtesy, and responsiveness
  • Monitoring systems and functions

Experience/skills Required (including Education level)

  • Native English (or equivalent verbal and written) - must have excellent written and spoken English
  • Customer orientation and communication skills - needs to be equally comfortable whether communicating by email, chat or by phone
  • Good interpersonal skills - outgoing personality
  • Technical trouble-shooting ability
  • Minimum one year experience in customer service via telephone and web
  • Knowledge of Windows 2000/XP, [MAC - advantage]
  • Experience and proven knowledge of Internet applications, TCP/IP, routers, firewalls
  • Familiarity with web site building [HTML, JavaScript - advantage]
  • Ability to work in a team environment
  • High school matriculation . First degree preferred
  • Ability to multitask.
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LivePerson is an equal opportunity employer.

All openings are for full-time positions unless otherwise indicated.