LivePerson Voice Calling Units
Remove geographic borders from your business by offering international customers the same convenient access to sales and service agents as your local clientele. Each seat license of LivePerson Voice includes a generous supply of 1,000 units of monthly click-to-talk interactions, which represents 1,000 minutes of calling to the world’s most popular destinations. Your calling units can be used by any combination of operators. Additional blocks of 1,000 calling units per account can be purchased for only $50/month. Calling units cannot be carried over from one month to another.
Units are determined by the zone where the website visitor is located, and calls are rounded in one second increments. For example, if you call a customer in the United Kingdom, and the call lasts 4 minutes and 30 seconds, 4.5 units will be deducted from your LivePerson account.
For a detailed breakdown of units by destination, please refer to the list below. Note: for some countries, calls to mobile phone numbers require more calling units than landline numbers; mobile numbers are indicated in the chart below in parenthesis (Mobile).
| ZONE 1: 1 UNIT/MINUTE |
| Canada | Chile |
| China | Denmark |
| France | Germany |
| Italy | Netherlands |
| Norway | Russia (Moscow) |
| Russia (Saint Petersburg) | Singapore |
| Spain | Sweden |
| Sweden (Stockholm) | Taiwan |
| United Kingdom | USA |
| ZONE 2: 2 UNITS/MINUTE
|
| Argentina | Australia |
| Australia (Christmas Islands) | Australia (Cocos Island) |
| Austria | Bangladesh (Dhaka) |
| Belgium | Belgium (Brussels) |
| Bulgaria (Sofia) | Brazil (Sao Paulo, Rio de Janeiro,
Belo Horizonte) |
| Colombia (Bogota) | Colombia (Cali) |
| Cyprus (Greece) | Czech Rep. |
| Estonia | Finland |
| Gibraltar | Greece |
| Guam | Hungary |
| Iceland | Indonesia (Jakarta) |
| Ireland | Israel |
| Japan | Luxembourg |
| Malaysia | Mexico (Guadalajara, Monterrey, Mexico City) |
| New Zealand | Northern Mariana Islands |
| Poland | Portugal |
| Puerto Rico | San Marino |
| Switzerland | US Virgin Islands |
| Venezuela | |
| ZONE 3: 3 UNITS/MINUTE |
| Andorra
| Brazil (Other) |
| Brunei
| Costa Rica |
| Croatia
| Guadeloupe |
| Jamaica
| Lagos |
| Macau
| Martinique (French Antilles) |
| Monaco
| Mongolia |
| Panama
| Peru |
| Russian Federation
| South Korea |
| Thailand
| Turkey (Istanbul) |
| Venezuela (Caracas) | |
| ZONE 4: 4 UNITS/MINUTE
|
| Bangladesh (Chittagong)
| Bangladesh (Sylhet) |
| Bolivia
| Bulgaria |
| Colombia
| Colombia (Mobile) |
| Curacao
| Cyprus (Mobile) |
| Dominican Republic
| Georgia |
| Ghana
| Liechtenstein |
| Lithuania
| Malawi |
| Malta
| Nigeria |
| Reunion Island
| Slovakia |
| Slovenia
| South Africa |
| Taiwan (Mobile)
| Turkey (Ankara)
|
| ZONE 5: 5 UNITS/MINUTE |
| American Samoa |
Antartica |
| Bermuda
| El Salvador |
| French Guiana
| Israel (Mobile) |
| Kuwait
| Saudi Arabia (Dhahran,
Jeddah, Mecca,
Riyadh) |
| Serbia (Yugoslavia)
| Ukraine |
| Uruguay
| Zimbabwe
|
| ZONE 6: 6 UNITS/MINUTE
|
| Algeria
| Armenia |
| Aruba
| Bangladesh |
| Bangladesh (Mobile)
| Benin |
| Bolivia (Mobile)
| Botswana |
| Brazil (Mobile)
| British Virgin Islands |
| Burkina Faso
| Burundi |
| Cayman Islands
| Egypt (Mobile) |
| Gabon
| Guatemala |
| Indonesia
| Kazakhstan |
| Kyrgyzstan
| Laos |
| Latvia
| Lebanon |
| Lithuania (Mobile)
| Mauritius |
| Mexico
| Moldova |
| Nairobi
| Namibia |
| Netherlands Antilles
| Palestin |
| Paraguay
| Romania |
| Special Services (G1)
| Swaziland |
| Togo
| Turkey |
| Uganda
| Uzbekistan |
| Zambia
|
| ZONE 7: 7 UNITS/MINUTE
|
| Albania
| Azerbaijani Rep. |
| Congo
| Ecuador |
| Ghana (Mobile)
| Grenada |
| India
| Iraq |
| Jordan
| Macedonia |
| Panama (Mobile)
|
Sri Lanka |
| St. Kitts & Nevis
| Trinidad & Tobago |
| Ukraine (Mobile)
|
| ZONE 8: 8 UNITS/MINUTE
|
| Antigua & Barbuda (Mobile)
| Barbados |
| Belize
| Cayman Islands (Mobile) |
| Central African Rep.
| Dominica |
| Dominican Republic ((Mobile)
| Egypt |
| Faeroe Islands
| France (Mobile) |
| Guatemala (Mobile)
| Haiti |
| Indonesia (Mobile)
| Iran |
| Japan (Mobile)
| Kazakhstan (Mobile) |
| Lesotho (Mobile)
| Moldova (Mobile) |
| Mozambique
| Niger |
| Rwanda
| Senegal |
| St. Pierre/Miquolon
| St.Vincent & Grenadines |
| Swaziland (Mobile)
| Tajikistan |
| Turkey (Mobile)
| Turks & Caicos |
| UK (Mobile)
| Venezuela (Mobile) |
| Yemen
| Zimbabwe (Mobile) |
| Hong Kong
|
| ZONE 9: 9 UNITS/MINUTE
|
| Angola
| Anguilla |
| Aruba (Mobile)
| Bahrain |
| Bosnia & Herzegovina
| Chile (Mobile) |
| Czech Rep. (Mobile)
| Georgia (Mobile) |
| Guinea
| Ivory Coast |
| Jordan (Mobile)
| Kenya |
| Libya
| Mali |
| Mayotte
| Nicaragua |
| Nigeria (Mobile)
| Pakistan |
| Pakistan (Mobile)
| Paraguay (Mobile) |
| Philippines
| Sierra Leone |
| St. Kitts & Nevis (Mobile)
| St. Lucia |
| Sudan
| Suriname |
| Togo (Mobile)
| Turkmenistan
|
| ZONE 10: 10 UNITS/MINUTE
|
| Argentina (Mobile)
| Australia (Mobile) |
| Azerbaijani Rep. (Mobile)
| Belize (Mobile) |
| Botswana (Mobile)
| Burkina Faso (Mobile) |
| Cambodia ((Mobile)
| Cameroon (Doula) |
| Cameroon (Mobile)
| Diego Garcia |
| Dominica (Mobile)
| Faeroe Islands (Mobile) |
| Finland (Mobile)
| Gambia |
| Ireland (Mobile)
| Lebanon (Mobile) |
| Lesotho
| Netherlands Antilles (Mobile) |
| Norway (Mobile)
| Oman |
| Palestine (Mobile)
| Saudi Arabia |
| Seychelles Island
| Tajikistan (Mobile) |
| Yemen (Mobile)
|
| ZONE 11: 11 UNITS/MINUTE
|
| Albania (Mobile))
| Armenia (Mobile) |
| Austria (Mobile)
| Bhutan |
| Croatia (Mobile)
| Denmark (Mobile) |
| Gibraltar (Mobile)
| Latvia (Mobile) |
| Liberia
| Maldives |
| Mauritius (Mobile)
| Monaco (Mobile) |
| Montserrat
| Morocco |
| Namibia ((Mobile)
| Saudi Arabia (Mobile) |
| Spain (Mobile)
| St.Vincent & Grenadines (Mobile) |
| Sudan (Mobile)
| Sweden (Mobile) |
| Tunisia
| United Arab Emirates |
| ZONE 12: 12 UNITS/MINUTE
|
| Andorra (Mobile)
| Angola (Mobile) |
| Belarus
| Belgium (Mobile) |
| Cambodia
| Cameroon |
| French Guiana (Mobile)
| Germany (Mobile) |
| Greece (Mobile)
| Grenada (Mobile) |
| Hungary (Mobile)
| Iceland (Mobile) |
| Jamaica (Mobile)
| Luxembourg (Mobile) |
| Madagascar
| Nepal |
| Poland (Mobile)
| Romania (Mobile) |
| Senegal (Mobile)
| Slovakia (Mobile) |
| Slovenia (Mobile)
| South Africa ((Mobile) |
| St. Lucia (Mobile)
| St. Pierre/Miquolon (Mobile)
|
| ZONE 13: 13 UNITS/MINUTE
|
| Bulgaria (Mobile)
| Fiji Islands |
| French Polynesia
| Italy (Mobile) |
| Maldives (Mobile)
| Martinique (Mobile) |
| Peru (Mobile - Lima)
| Serbia (Mobile) |
| Special Services (G4)
| Tanzania |
| Uruguay (Mobile)
| Vietnam
|
| ZONE 14: 14 UNITS/MINUTE
|
| Equatorial Guinea
| Haiti (Mobile) |
| Iraq (Mobile)
| Kathmandu |
| Kenya (Mobile)
| Madagascar (Mobile) |
| Mauritania
| Netherlands (Mobile) |
| Nicaragua (Mobile)
| Portugal (Mobile) |
| Qatar
| Suriname (Mobile) |
| Switzerland (Mobile)
| Tonga |
| Zaire (Mobile)
|
| ZONE 15: 15 UNITS/MINUTE
|
| Bosnia & Herzegovina (Mobile)
| Cape Verde |
| Chad
| Eritrea |
| Estonia (Mobile)
| Honduras |
| Macedonia (Mobile)
| Marshall Islands |
| Micronesia
| Morocco (Mobile) |
| Myanmar
| Reunion Island (Mobile)
|
| ZONE 16: 16 UNITS/MINUTE
|
| Afghanistan
| Ethiopia |
| Guadeloupe (Mobile)
| Mauritania (Mobile) |
| Nepal (Mobile)
| New Zealand (Mobile) |
| Syria
| Tanzania (Dar es Salaam)
|
| ZONE 17: 17 UNITS/MINUTE
|
| Cape Verde (Mobile)
| Guyana |
| New Caledonia
|
| ZONE 18: 18 UNITS/MINUTE
|
| Australian External Territories
| Falkland Islands |
| Zaire
|
| ZONE 19: 19 UNITS/MINUTE |
| Djibouti |
Myanmar (Mobile) |
| ZONE 20: 20 UNITS/MINUTE |
| Greenland (Mobile) |
Western Samoa |
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