LivePerson Click-to-Call Solutions

Deliver a seamless connection between your website and voice channel

  • Reach out to prospects who abandon orders or customers who visit cancellation pages
  • Escalate visitors from chat to voice for complex product/service sales
  • Screen leads via chat and escalate high-potential visitors to speak with a higher level sales representative
  • Increase sales, average order values, and first contact resolution through individualized attention

Benefits

  • Click-to-Talk offers visitors the ability to request an immediate phone call from an agent whenever they need help, or reach out to high-priority visitors proactively.
  • Talk-by-PC allows visitors to speak to your agents directly from their PCs via Voice over IP (VoIP)

Each license includes a generous supply of monthly click-to-talk interactions (1,000 units or approximately 1,000 minutes) to popular destinations. Review click-to-talk unit details.

View Demo to learn more

 

LivePerson click-to-call and multi-channel (chat and voice) solutions bridge the gap between the call center and the web enabling companies to:

  • Align channel with business objective
  • Provide choice of channel - chat vs. voice
  • Escalate from chat to voice

Rules-based proactive invitations are sent to engage via the channel most appropriate for the visitor scenario, based on historical data. Offer assistance via chat, voice, or let the visitor select a preferred channel. Escalation from chat to voice is seamless.